Westmerry® Pure Copper Jewelry — Shipping Information

At Westmerry®, we offer a curated selection of pure copper jewelry designed to combine timeless craftsmanship with modern style. Our collection includes copper bracelets, bangles, rings, pendant necklaces, hoop earrings, drop earrings, botanical-inspired jewelry, vintage-style pieces, and other handcrafted-inspired accessories.

We work with reliable international shipping carriers and local delivery partners, including FedEx, DHL, UPS, EMS, and other regional couriers, to deliver your Westmerry® order safely and conveniently to your shipping address.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, free shipping promotions may be available on qualifying orders or during special promotional periods. Any applicable shipping offers will be shown on our website or in your shopping cart.

Order Processing Time

Once your order has been placed, we begin processing it as quickly as possible.

Our average processing time is:

1–2 Business Days

During busy promotional periods, holidays, seasonal sales, or periods of high demand for popular jewelry pieces, processing may take longer.

Orders are generally processed and shipped on business days only. Orders are not normally shipped on weekends or public holidays.

Order Changes and Address Changes

Because we begin processing orders quickly, we cannot guarantee changes once an order has been placed.

Before completing your purchase, please carefully check:

• Your shipping address

• Your contact information

• The jewelry selected

• Product style, size, color, and quantity

Once an order has entered processing or has been shipped, we may no longer be able to change the delivery address or modify the ordered items.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

When tracking is available, your email will include a tracking number or tracking link so you can follow the delivery status of your package.

Please note that tracking information may take some time to update after the shipping confirmation has been issued.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are generally as follows:

Delivery times are estimates in business days and may vary depending on destination, carrier operations, customs processing, holidays, weather conditions, and other factors outside our control.

Specific delivery dates are not guaranteed.

Shipping Westmerry® Jewelry

Our jewelry is carefully packed to help protect each piece during transit.

Depending on the type of jewelry ordered, different packaging methods may be used:

• Copper rings and adjustable rings are individually protected to help reduce scratches and deformation during transit.

• Copper bracelets and bangles are secured to help maintain their shape and surface finish.

• Pendant necklaces and chains are carefully arranged to help reduce tangling during shipment.

• Hoop earrings and drop earrings are protected to help reduce bending, scratching, or damage to hooks and closures.

• Textured, engraved, braided, and botanical jewelry may receive additional protective wrapping to help preserve surface details.

For orders containing multiple products, items may occasionally be shipped separately and may arrive on different dates due to inventory location or packaging requirements.

Natural Copper Characteristics During Shipping

Westmerry® jewelry is made from copper, a natural metal that may gradually change in appearance over time.

Exposure to air, humidity, moisture, skin oils, and environmental conditions may cause copper to darken or develop a natural patina.

Minor differences in copper tone, texture, hammered patterns, engraving, or finish may occur between individual pieces and are not necessarily considered defects.

These natural characteristics are part of the distinctive appearance of copper jewelry.

Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur for reasons outside our control.

Possible causes of delivery delays include:

• High carrier volume

• Holidays or seasonal sales periods

• Severe weather

• Customs processing

• Transportation disruptions

• Incomplete or incorrect shipping addresses

• Local courier delays

Westmerry® is not responsible for delivery delays caused by shipping carriers, customs authorities, weather conditions, or other external circumstances beyond our reasonable control.

Customs, Duties and International Fees

For international orders, import taxes, customs duties, or handling fees may be charged once the shipment reaches the destination country.

These charges are the responsibility of the recipient and are not included in the product price or shipping fee unless expressly stated otherwise.

Westmerry® has no control over customs charges and cannot predict their amount in advance.

Should an international shipment be refused or returned because customs charges were not paid, return shipping fees or related charges may be deducted from any applicable refund.

Lost or Stolen Packages

When tracking information shows that your package has been delivered but you have not received it, please first check:

• Your mailbox or front entrance

• Any safe delivery location around your property

• Neighbors or household members

• Your local delivery office or carrier location

If the package still cannot be located, please contact the shipping carrier directly to submit a delivery inquiry or claim.

Westmerry® is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided with the order.

Damaged Jewelry or Packaging

We carefully package Westmerry® jewelry before shipment. If your order arrives damaged, please contact us as soon as possible.

For products such as:

• Copper bracelets and bangles

• Copper rings

• Pendant necklaces

• Hoop earrings

• Drop and dangle earrings

• Vintage-style lockets

• Botanical and geometric jewelry

please provide the following information:

• Your order number

• Photos of the damaged packaging

• Clear photos of the damaged jewelry

• A brief description of the issue

Please send this information to:

service@westmerry.com

We will review your request and provide information about the next available steps.

Incorrect Shipping Address Disclaimer

It is the buyer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete.

Before placing an order, please confirm:

• Recipient name

• Street address and house number

• Apartment or unit number, when applicable

• City, state, or region

• Postal code

• Country

• Contact phone number, where applicable

When an order cannot be delivered due to an incomplete or incorrect address, additional shipping charges may apply.

Once your order has been processed or shipped, we may be unable to retrieve it or change the shipping address.

Jewelry Care After Delivery

After receiving your Westmerry® jewelry, we recommend storing each piece in a clean, dry location when not in use.

To help maintain the appearance of your copper jewelry, avoid prolonged contact with:

• Water

• Perfume

• Lotions

• Cosmetics

• Chlorine

• Salt water

• Household cleaning products

• Excessive moisture

Pure copper may naturally darken or develop a patina over time. When appropriate, gently polish the jewelry with a soft jewelry cloth to restore its appearance.

Adjustable rings and open cuff bracelets should be adjusted gently. Repeated excessive bending or twisting may weaken or deform the metal.

Contact Us

Your satisfaction is important to us. For questions regarding your order, delivery, tracking information, or Westmerry® jewelry, please contact us.

Email: service@westmerry.com
Website: westmerry.com

Our customer care team will be happy to assist with questions related to shipping and your order.

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Shipping Policy | Westmerry® Pure Copper Jewelry

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Shipping Information: Orders are generally processed within 1–2 business days. Estimated delivery to the United States is 7–15 business days after shipment. Tracking information will be provided by email once your Westmerry® order has shipped.